Returns & refunds

We want you to be happy with your purchase. Under Lebanese consumer protection rules and our Terms of Service, you may have the right to cancel certain distance sales within 10 days of receiving your order, when items are unused and in their original packaging with tags where applicable.

To start a return, exchange, or cancellation, reach us with your order number so we can confirm eligibility and give you the next steps (including where to send goods if a return is approved).

Use our Contact page, email, or WhatsApp — see details there.

Full legal conditions are in our Terms of Service (including the 10-day rule and any exclusions).